Frequently Asked Questions (FAQs)
1. What services do you provide?
We specialize in dry cleaning, wet cleaning, steam laundry, stain removal, alterations, repairs, leather & suede care, household items cleaning, and garment restoration.
2. How long does it take to get my clothes cleaned?
Standard turnaround time is usually 24–48 hours. However, same-day and express services are available upon request.
3. Do you offer pick-up and delivery?
Yes, we provide convenient pick-up and delivery services to save you time. You can schedule this service online or by phone.
4. How do you ensure delicate fabrics are handled properly?
Our team uses fabric-specific cleaning techniques and eco-friendly solutions. Each garment is inspected, tagged, and processed according to its care label to ensure maximum safety.
5. Can you remove all types of stains?
While we achieve excellent results with most stains, some (such as ink, oil, or old set-in stains) may not be completely removable. Our experts always treat stains with the highest level of care possible.
6. Do you clean wedding gowns and formal wear?
Absolutely. We specialize in bridal and formal wear cleaning, preservation, and restoration, ensuring your garments stay in pristine condition.
7. How do you handle leather, suede, or fur items?
These items require special attention. We use specialized cleaning methods designed to maintain texture, color, and durability of leather, suede, and fur.
8. What household items can you clean?
We clean curtains, drapes, rugs, carpets, bedding, quilts, blankets, comforters, and upholstery with professional techniques.
9. Is my information kept private?
Yes. Your personal and order information is kept confidential and secure in accordance with our Privacy Policy.
10. Do you offer alterations and repairs?
Yes, our expert tailors provide alterations, hemming, resizing, and garment repairs alongside cleaning services.
11. How can I contact you for urgent service?
You can reach us via phone, email, or directly through our website. For urgent requests, we recommend calling us for immediate assistance.